FAQ 0

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Shipping FAQs 12

• I need a copy of my invoice for my order. How do I go about with it?
• International Shipping
• What forms of payment do you accept?
• How long will it take for my order to arrive?
• How do I track my order?

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General Questions 5

• Where can I purchase Catrice Cosmetics?
• When is Catrice coming to Canada?
• Are Catrice products tested on animals?
• How does Catrice keep its prices so low?
• How can I sign up for Catrice emails?

Returns 2

• What is your return policy?
• What do I do if I receive an order with broken or missing products?

Animal Testing 10

• Does Catrice test on animals?
• What does the law have to say about “testing on animals”?
• Where does Catrice stand on animal testing?
• Does Catrice test raw materials on animals?
• I’ve read several blogs that claim that Catrice does test on animals. Is this true? Or have you tested on animals in the past?

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Product Focused Assortment 2

• Why has my favorite product been discontinued?
• Why can’t I find certain products that I’ve seen in Europe?

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