We want you to be satisfied with your catricecosmetics.com purchase. Merchandise purchased online at catricecosmetics.com can be exchanged or refunded by mail within 60 days from the original purchase date. Returned online purchases will receive a refund of the original price paid for the item and any applicable taxes issued in the original form of payment used to purchase the item. Return shipping costs are the responsibility of the client. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. To start your return/exchange process, please contact customer service here with your order number and reason for return/exchange. Once contacted, customer service will provide you with further instructions. Please note that returns and exchanges will be processed within one week from the time items are received at our warehouse. For merchandise purchased at one of our catricecosmetics.com retail partners, please return your purchase to the original point-of-purchase to determine eligibility for refund or exchange.